22kk Privacy Policy
Learn transparently how your personal information is collected, stored, and used — and stay informed about your rights.
Introduction
22kk is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are fully committed to keeping their personal information secure. This privacy policy explains what types of information 22kk collects, how it is used, who it may be shared with, and what rights you hold regarding your information.
This policy applies to our website https://22kk.lat and all related services. By using our platform, you are considered to have accepted the terms described in this privacy policy. If you disagree with any part of this policy, you are requested to refrain from using our platform.
This policy may be updated from time to time. We will notify you of any significant changes.
Information We Collect
22kk may collect your information in various ways. The types of information we collect are described in detail below:
a) Information You Provide
Information you voluntarily provide during account registration and use:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID card or passport details (for identity verification)
- Payment-related information (bKash, Nagad, Rocket, Upay or bank account details)
- Messages and requests submitted via live chat or email
b) Automatically Collected Information
When you use our website, certain information is collected automatically:
- IP address and device information
- Browser type and operating system
- Source of your visit to the website (referral source)
- Which pages you visited and how long you stayed
- Information collected through cookies and similar tracking technologies
- Gaming activity and transaction history
Purpose of Using Information
22kk uses your collected information for the following legitimate purposes:
Service Delivery and Operations
- To create, verify, and manage your account
- To process all financial transactions including deposits and withdrawals
- To provide bonuses, promotions, and rewards
- To improve and personalise the gaming experience
- To resolve technical issues
Security and Compliance
- To detect and prevent fraudulent activity
- To complete the identity verification (KYC) required to prevent money laundering
- To restrict access by minors (under 21)
- To ensure responsible gaming
- To meet legal and regulatory obligations
Communication and Customer Support
- To resolve your requests and complaints
- To send important account-related notifications
- To inform you about relevant offers and promotions (with your consent)
- To provide 24/7 live chat and email support
Cookies and Tracking Technologies
22kk uses cookies and similar technologies that help improve your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies: Indispensable for the basic functionality of our platform. Without these, the website will not work properly.
- Functionality Cookies: Help remember your preferences and settings, such as language selection.
- Analytical Cookies: Collect information about how our website is used, which helps us improve our services.
- Security Cookies: Used to detect and prevent fraud.
Managing Cookies
You can control or disable cookies by changing your browser settings. However, please note that disabling certain cookies may cause some features of our platform to not work correctly.
Information Sharing and Disclosure
22kk does not sell, rent, or exchange your personal information with third parties. However, information may be shared in the following limited circumstances:
Service Providers
Limited information may be shared with our approved third-party service providers who carry out payment processing, technology services, or customer support on our behalf. All such parties operate under strict confidentiality agreements and may not use the information beyond our instructions.
Legal Obligations
We may be legally required to disclose information in response to a court order, legal process, or a valid request from a government authority. Information may also need to be shared to protect national security or the public interest.
Business Changes
If 22kk undergoes a merger, acquisition, or sale of assets, your information may be transferred. In such cases, we will notify you in advance and inform you of the new policies.
Data Security Measures
22kk has implemented industry-standard technical and organisational measures to keep your information secure:
- SSL Encryption: All data transfers between our website and your browser are secured through industry-standard SSL (Secure Sockets Layer) encryption.
- Access Control: Only authorised personnel can access your information, and only on a need-to-know basis.
- Regular Security Assessments: We regularly review the security of our systems, identify vulnerabilities, and address them.
- Data Minimisation: We collect only what is genuinely needed to provide our services.
- Staff Training: All our staff are trained in data protection and are committed to maintaining confidentiality.
However, transmitting information over the internet is not completely risk-free. We take every reasonable precaution, but we cannot guarantee the complete elimination of all risks.
Data Retention Period
22kk retains your personal information for as long as it is needed to fulfil the purpose for which it was collected, or as required to comply with legal obligations.
- Active Accounts: All information is retained while the account remains active.
- Closed Accounts: Financial and identity-related information may be retained for a defined period after account closure due to legal requirements.
- Inactive Accounts: A separate data retention policy may apply to accounts that have been inactive for an extended period.
- Transaction Records: Records of financial transactions are retained for a specified period in accordance with applicable law.
After the required period, information is securely deleted or anonymised so that it cannot be used to identify any individual.
Your Rights
As a user of 22kk, you have the following rights regarding your personal information:
Right of Access
You may request a copy of any information we hold about you. This request can be made through our support team.
Right to Rectification
If any of your information is incorrect or needs to be updated, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, we may be obligated to retain some information due to legal requirements.
Right to Object to Processing
You may object to your information being processed for certain purposes, particularly in relation to marketing communications.
Data Portability
Where applicable, you may request your information in a structured, machine-readable format.
To exercise any of these rights, please contact our support team. We will make every effort to fulfil your request in a timely and appropriate manner.
Privacy of Minors
22kk is for users aged 21 and above only. We never knowingly collect personal information from minors (those under 21).
If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account. If you know that a minor has opened an account on our platform, please contact us without delay.
Third-Party Services and Links
Our platform works with third-party payment providers such as bKash, Nagad, Rocket, Upay, and bank transfers. These services have their own privacy policies that are outside our control.
We advise you to read the privacy policies of these third-party services before using them. 22kk is not responsible for the privacy practices of any third-party website or service.
Changes to This Policy
22kk reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through the platform, and the "Last Updated" date at the top of the page will be changed accordingly.
We recommend that you review this policy regularly. Continued use of our platform after any changes will be considered as your agreement to the updated policy.
Contact Us
If you have any questions, comments, or requests regarding this privacy policy, our 24/7 support team is always ready to help.